Responsible Gambling at Stake Casino UK

If you feel that you are no longer able to control your gambling or play safely, you can ask us to restrict or self-exclude your account. To begin the self-exclusion process, visit the Stake Smart page, contact us through Live Chat or email [email protected].

1. Overview

For most people, gambling is a form of leisure and entertainment. For others, it may lead to financial, emotional or personal harm. This policy explains how Stake online casino approaches safer gambling, protects people who may be vulnerable and provides tools that can help customers stay in control.

2. What Is Responsible Gambling?

Responsible gambling means treating gambling as entertainment, setting clear limits and never risking more money or time than you can afford. It recognises that players are responsible for their decisions while operators also have a duty to provide information, account controls and access to support.

3. What Is Problem Gambling?

Problem gambling occurs when someone finds it difficult to control how much time or money they spend gambling. It may affect their finances, relationships, work, health or general wellbeing.

Possible warning signs include:

  • Spending more time or money on gambling than planned;
  • Trying to recover losses by placing further bets;
  • Borrowing money or selling possessions to gamble;
  • Hiding gambling activity from family or friends;
  • Gambling when feeling anxious, upset or under financial pressure;
  • Finding it difficult to stop or take a break.

If any of these signs apply to you, consider stopping play and contacting an independent support service.

4. Customer Care Principles

At Stake Casino UK, we aim to provide a safer environment for our customers. We encourage responsible gambling practices and offer account tools designed to help players manage their gambling.

Gambling should always remain a recreational activity. It should not be treated as a source of income or a way to solve financial problems.

5. Responsible Gambling Policy

We share responsibility with customers, communities and support organisations for reducing gambling-related harm. Our approach is intended to help customers make informed choices, recognise potentially harmful behaviour and find suitable assistance when needed.

Some of the measures we provide include:

a. Allowing customers to take a break or self-exclude from gambling with us;

b. Providing responsible gambling information and account-control tools;

c. Training relevant staff in responsible gambling procedures;

d. Directing customers affected by gambling-related harm to independent support services;

e. Restricting access to accounts where required under our safer gambling procedures.

We aim to:

a. Minimise gambling-related harm to individuals and the wider community;

b. Help customers make informed decisions about their gambling;

c. Ensure that people affected by gambling can access timely information and support;

d. Promote a shared understanding of safer gambling among customers, communities and service providers;

e. Provide an environment in which gambling products are offered with appropriate safeguards.

6. Protecting Minors

The services available at casino-stake.org.uk are intended only for people aged 18 or over. Minors are not permitted to register, deposit funds or place wagers.

We may request identity and age-verification documents. An account may be restricted or closed if the account holder cannot provide satisfactory evidence that they meet the minimum age requirement.

Parents and carers should protect login details, avoid saving payment information on shared devices and consider using parental-control or blocking software where children can access the same device.

7. Blocking and Filtering Options

Blocking tools can help restrict access to gambling websites and apps. They may be useful for customers who want additional protection or for parents and carers managing shared devices.

BetBlocker

BetBlocker is a free tool that can restrict access to gambling websites and apps across supported devices. It also includes parental-control features.

GAMSTOP

GAMSTOP is the free national online self-exclusion scheme for gambling businesses participating in the UK programme. Registration can block access to accounts with participating websites and apps. Coverage depends on whether an operator takes part in the scheme, so customers may also wish to use device-level blocking software.

Net Nanny

Net Nanny provides website and app controls that parents and carers can use to restrict access to selected online content.

Stake does not control and accepts no responsibility for the operation, availability or effectiveness of third-party software and services.

8. Additional Help for UK Customers

If you are worried about your gambling or someone else’s behaviour, independent and confidential support is available.

GamCare and the National Gambling Helpline

GamCare provides free information and support to people affected by gambling-related harm in Great Britain.

  • Website: https://www.gamcare.org.uk/
  • Freephone: 0808 8020 133
  • Live Chat: available through the GamCare website
  • Availability: 24 hours a day, seven days a week

NHS Gambling Support

The NHS provides information about gambling-related harm and access to specialist treatment services. Depending on where you live, you may be able to refer yourself to an NHS gambling clinic or ask your GP about support in your area.

  • Website: NHS help for gambling-related harm

Gamblers Anonymous Great Britain

Gamblers Anonymous organises peer-support meetings for people who want help with a gambling problem.

  • Website: https://www.gamblersanonymous.org.uk/

Gambling Therapy

Gambling Therapy provides online information and support for people affected by gambling in the UK and other countries.

  • Website: https://www.gamblingtherapy.org/

If gambling is seriously affecting your mental health or you believe there is an immediate risk to your safety, contact the appropriate emergency or urgent mental-health service in your area.

9. Self-Exclusion Conditions and Process

Self-exclusion allows you to stop gambling with us for a selected period or indefinitely. You can request self-exclusion through the responsible gambling controls available in your account, through Live Chat or by emailing [email protected].

Once self-exclusion has been applied:

  • You will not be able to access or use the affected account for gambling;
  • You must not deposit funds or place wagers through the affected account;
  • You will not be eligible for bonuses, rewards, reloads or promotional offers;
  • We will take reasonable steps to stop marketing communications from being sent to you;
  • You must not create another account or use an account belonging to another person;
  • The exclusion cannot be cancelled before the selected period has ended.

A fixed-term self-exclusion will remain active for the full period selected. When that period ends, account access will not be restored early or on request made during the exclusion. Any reactivation process may require a further request, review and cooling-off period.

An indefinite self-exclusion will remain active for at least six months and will not end automatically. After the minimum period has passed, you may contact Customer Support to request a review. A request does not guarantee that the account will be reopened.

We will use reasonable measures to identify and close additional accounts created in breach of a self-exclusion. Customers must provide complete and accurate personal information so that these controls can work effectively.

During self-exclusion, you agree that:

  • You will not attempt to deposit, place a wager or access gambling services through an excluded account;
  • You will not open or attempt to open another account using the same or different personal details;
  • You will not use another person’s account to gamble;
  • You will notify us if you discover that you can still access an account covered by your exclusion;
  • We may close linked or duplicate accounts identified during the exclusion period;
  • We may void wagers or withhold promotional rewards obtained through an account created or used in breach of the exclusion, subject to the applicable Terms and Conditions;
  • You should use additional safeguards, such as blocking software and independent support, where appropriate.

Self-exclusion is an important protective measure, but it works best alongside practical steps such as installing blocking software, limiting access to payment methods and seeking independent support.

10. Contact Us

For help with responsible gambling tools or a self-exclusion request, contact us through Live Chat or email [email protected].

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